St Augustine Amphitheatre Rules
St. Augustine Amphitheatre has several policies in place to ensure the safety of all guests, employees, and performers. It’s important to follow these rules at all times. Otherwise, you might be asked to leave the venue.
House rules
The Amp enforces a few general house rules to facilitate a safe and enjoyable experience. It’s worth familiarizing yourself with these beforehand so you avoid unnecessary misunderstandings. These include:
- » Be respectful to patrons, staff, and the surrounding environment.
- » Guests and their belongings will be searched before entry.
- » Smoking is only permitted in designated areas.
- » Drink responsibly – intoxicated guests may be denied entry.
- » Most importantly, stay safe and have fun!
Bag policy
St. Augustine Amphitheatre has a strict bag policy with a handy visual guide for reference. Remember, all bags will be searched upon entry.
Approved bags:
- » Bags smaller than 6″ x 6″ x 6″
- » Totes or purses smaller than 12″ x 6″ x 12″ (as long as all items are loose)
- » Clear plastic bags smaller than one gallon
- » Seat cushion bags with no pockets, arms, or zippers
- » Diaper bags
- » Medical bags
Non-approved bags
- » Backpacks
- » Plastic bags with printed patterns
- » Seat cushion bags with metal zippers
- » Over-sized tote bags
- » Camel packs
- » Folding chair bags
- » Binocular cases
- » Camera cases
- » Cooler bags
Prohibited items
Alongside the non-approved bags above, there’s also a lengthy list of other prohibited items that guests can’t bring into the venue. The security team reserves the right to inspect any item that could impact crowd safety.
- » Audio or video recording equipment
- » Balloons
- » Cameras with detachable lenses
- » Camping or folding chairs
- » Coolers
- » Drones
- » Fireworks
- » Flashlights or laser pointers
- » GoPros
- » Illegal drugs
- » iPads, tablets, or laptops
- » Musical instruments or noisemakers
- » Outside food or beverages
- » Pets other than service animals
- » Poster tubes
- » Selfie sticks
- » Signs larger than 12″ x 12″
- » Skates or skateboards
- » Strollers
- » Umbrellas
- » Weapons, including pocket knives, pepper spray, and tasers
- » Wrapped packages of any kind
Camera policy
The Amp doesn’t allow professional photography or recording inside the venue unless visitors have submitted an official media request. Cameras with detachable lenses, flash photography, recording equipment, tripods, monopods, and selfie sticks are all prohibited.
Signs and banners
True fans love signs, and The Amp realizes that. Guests are permitted to bring signs and banners to concerts, provided they’re smaller than 12″ x 12″.
Children and families
St. Augustine Amphitheatre provides a fun-filled experience for the whole family. Alongside live music for all ages, the venue often hosts children’s arts and crafts festivals and talent shows.
Admission prices for children vary – kids under two receive free entry but must sit on an adult’s lap. Strollers aren’t allowed inside the venue, so bring a carrier instead.
Re-entry policy
The Amp has a strict no re-entry policy to prevent ticket fraud and bolster security. However, guests may be allowed to leave and re-enter the venue for emergencies if they speak to a service representative beforehand.
Refund policy
The Amp has a generous refund policy in the rare instance an event is postponed, rescheduled, or cancelled. Guests can request a refund at their point of purchase provided they have the original tickets, receipt, and credit card used for the transaction.
If an event is postponed, refunds will be processed once a new date is announced. In the case of a rescheduled event, guests have up to 30 days before the new date to request a refund.
Weather policy
Events at the amphitheater run come rain or shine – there’s no such thing as bad weather, only bad clothing! That said, performances may be postponed in the cases of extreme storms.